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Our Cable and Internet Service Provider client use Kustom360 to avoid billing disputes and increase collection. Other companies can also use Kustom360 for more efficient installation and maintenance visits.

 

Objectives:

Ensure delivery of billing statements
Increase collection
Complete installation and maintenance visits as scheduled

 Implementation:

Collectors, Technicians

Types of Reports:

Billing Distribution
Collection Report

 Results:

1.      Billing and Collection - Kustom360 helped solve the common issue of customers not receiving their paper billing statements and therefore not paying on time. With the Kustom360 app, collectors are able to take photos of the customer receiving the billing statement and have them sign as proof of delivery. Head office is now able to validate that billing statements are delivered correctly, leading to increased collection.

2.      Installation and Maintenance - Through the Itinerary Notes and Route Tracking features, it is easier to complete installation and maintenance visits on schedule. Dispatchers can monitor the technicians as they move throughout their route for the day.

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