Privacy Policy

As of May 2023

The Kustom360 Privacy Policy applies to all information that we have about you on your subscription and use of the Kustom360 mobile application ("Mobile App"), Kustom360 web application ("Web App"), and Kustom360 website (“Website”) (collectively referred to as “Service”).

Kustom360 ("we," "us," or "our")  is committed to respecting the privacy and confidentiality of the personal information you share with us and store on your behalf. Please read the following information carefully before using our Service.

This privacy policy explains Kustom360's practices for gathering, using, and disclosing the personal data you give us or that we receive from you, your rights relating to the data that we collect and the measures we take to keep your information safe. We will not use or share your information with anyone or in any other way than what is stated in this privacy policy and terms of service.

By accessing or using Kustom360, this would mean that you have read, understood, and have given consent to the collection and use of information in accordance with this privacy policy. If you do not agree, you may refrain from using Kustom360. If you have any questions or concerns, kindly let us know by sending an email to

Information we collect or receive
1. Account Information - When you register for an account, we collect your name, email address, password, company and other information necessary to set up your account.

2. User Information – In order to access and use our Services, customer is required to provide the following information of their users: first name, last name, email address, and mobile Number. Customer may also opt to add additional personal or non-personal information other than the ones mentioned above based on their discretion and internal purposes.

Since you are sharing personal information of your users with us, you must obtain their consent and ensure that they have understood and accepted how we will use their personal information as described in this statement/privacy policy.

3. Usage Data - For analytics purposes, we may also collect additional information on how the Service is accessed and used (“Usage Data”) using third-party services. Data generated by such services may include the following: app usage statistics, IP addresses, ISPs, device hardware information, operating system and browser information, general location information (city and country), and unique device identifiers, and other diagnostic data.

4. Location and Device Data - Kustom360 mobile and web app collects and generates the following information

a. Location – A user’s location is recorded at each check in and check out. Location is determined by the mobile device’s GPS and cellular and/or wifi network.

b.  Route – We also receive a user’s route for as long as the mobile app is open, even in the background. To map a route, we receive a user’s location every 10 meters and/or 1 minute.

c. Device Information – Kustom360 collects information about the device manufacturer and model, operating system, device settings, and crash data.

5. Cookies and other similar technologies - We use cookies and other tracking technologies  to monitor user behavior on our website and apps, track usage patterns, and report usage statistics and analytics so that we may better analyze and improve our service. For more information, please see our Cookie Policy.

6. Non-Personal information - We may also collect any information that does not specifically identify you as an individual. This may include anonymous reports, aggregated reports, statistical data, analytical reports, analytical data, anonymized usage statistics and data; and other forms of anonymized data that we may get from your use of our services or accessing our website, mobile application, and web application.

7. Data we may need to collect in the future - In the future, we may eventually need to collect and use personal data that was not mentioned in this privacy policy. However, we guarantee that if we must process any personal data that is not on this list, we will notify you or, if necessary, obtain your consent first.

How We Use Your Personal Information

We use your personal data for the following purposes:

1. To establish, process, and manage your Kustom360 account

2. To provide you with your subscribed Service

3. To bill and process payment for your subscription

4. To communicate with you to provide you with relevant information on the Service, and respond to your support requests, comments and questions. We may send you mandatory emails and other types of communication related to administrative, service, and technical concerns such as updates or changes to our Service and critical Service notices such as security notices and incident reports.

5. To monitor and analyze usage and trends to improve our Service.

6. To comply with legal and regulatory requirements

7. To request for your participation in surveys and questionnaires to further improve and develop our Service

Legal Basis for Processing Personal Information

We process your personal data based on one or more of the following legal bases:

1. Your consent, which you may withdraw at any time.

2. Performance of a contract with you, or in order to take steps at your request prior to entering into a contract.

3. Compliance with a legal obligation to which we are subject.

4. Our legitimate interests, provided that your interests or fundamental rights and freedoms do not override those interests.

Data Sharing and Transfers

We may disclose your personal data to third-party recipients only for the purposes outlined in this Policy and in compliance with data protection laws. These third-party recipients may include:

a. Service providers: We may share your personal data with trusted service providers who provide services on our behalf, such as hosting, analytics, and customer support. We ensure that these service providers maintain appropriate safeguards to protect your personal data and process it only in accordance with our instructions.

b. Legal and regulatory authorities: We may disclose your personal data if required by law or in response to legal requests, such as a court order, subpoena, or government investigation.

c. Business transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, we may transfer your personal data to the new owner as part of the transaction.

Data Retention

We retain your personal data for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.

Your Data Privacy Rights
As data subjects, we’ve listed your data privacy rights below:

1.    The right to be informed.

2.    The right to access, correct, or delete your personal data.

3.    The right to restrict or object to our processing of your personal data.

4.    The right to data portability

5.    The right to withdraw your consent to our processing of your personal data

6.   The right to lodge a complaint with a supervisory authority, if you believe that our processing of your personal data violates your data privacy rights.

To exercise any of these rights, you may send an email using the contact information stated under Contact Us.

How we Protect your Personal Information

We respect your privacy. We hold any information we collect with utmost care and confidence, and strive to process your information accurately and confidentially. We particularly endeavor to secure and protect your personal information with proper safeguards to ensure the confidentiality of your personal information, prevent its use for unauthorized purposes, and comply with the requirements of the law for the processing of personal information. In addition, as part of  our company’s security measures, all our employees signed an Information Security Policy (similar to Non-Disclosure Agreement)  stating that they are to keep confidential during their term of employment and forever thereafter, all information relating to Kustom360 clients.

We restrict access to personal and usage information to Kustom360 employees and third-party services who need to know that information to process it for us, and who are subject to strict contractual and technical safeguards and who may be disciplined or terminated if they fail to meet these obligations.

We only give you or your authorized representative access to your account. We protect you from unauthorized access to or unauthorized alteration, disclosure, or destruction of information we hold. We regularly review our information collection, storage, and processing practices to guard against unauthorized access to our system.

We do not access any of your data in the Kustom360 app.  For support purposes, we may access your data only when necessary, with your explicit permission, and only for the duration of the support process.  You have complete control of your data and only users under your account can access and make changes to your data.  An audit trail within the app provides you the information on all activities in your account including data access. 

We keep our records as accurate as possible. Once you have registered an account, you may access your account details, correct your personal information, and request to download or delete your personal information by contacting us through

We do not sell your personal information to anyone for any purpose. We also do not use nor share your personal information without your consent or request. Personal information will only be disclosed to third parties in accordance with the Kustom360 Privacy Policy.

We keep your personal information in our business records while you are an Account Owner or User, or until it is no longer needed for business, tax, or legal purposes. When disposing your personal information, we take reasonable measures to ensure that it is done properly and is not accessible to the public.

Data Breach Notification

In the event of a personal data breach that is likely to result in a high risk to the rights and freedoms of individuals, we will notify the affected users and the relevant supervisory authority within 72 hours of becoming aware of the breach, as required by GDPR. We will take all necessary steps to mitigate the risks and minimize any potential damage caused by the breach.

Changes to this Data Privacy Policy
We may update this Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated Policy on our website or by other appropriate means. Your continued use of our Product after the effective date of any changes constitutes your acceptance of the revised Policy.

Data Privacy Officer and Contact Information

We have appointed a Data Protection Officer (DPO) to oversee our compliance with data protection laws. If you have any concerns or questions about our data privacy policy, you may send it at